Privacy Policy

a. Account and Contact: name, company, role, email, phone, billing and service addresses, and credentials.

b. Payment: payment method details processed by our payment processor (we do not store full card numbers).

c. Client Data from Your Systems: data you connect or upload from CRMs, marketing tools, or other sources to enable the Services. You own your Client Data.

d. Usage and Device: IP address, device/browser type, pages viewed, referring/exit pages, timestamps.

e. Cookies and Similar Technologies: used for session management, preferences, analytics, and security. See the Cookies section below for details.

f. Communications: support requests, surveys, and service-related messages.

g. Comments/Embedded Content (if enabled): if you leave comments, we collect form data, IP address, and user-agent for spam detection; embedded content from other sites behaves as if you visited those sites.

h. Facebook and Instagram lead ads: If a business connects its Facebook Page to Nonstop, we receive the information people submit in that Page's lead forms (such as name, phone number, email and answers) and use it only to respond to them on the business's behalf and to report results to the business. We store the Page's access token encrypted and do not post to the Page or change its ads. To disconnect or have this data deleted, see https://partners.nonstopautomation.com/facebook-data-deletion or email help@nonstopautomation.com.

When a member of a client's team connects their Google Calendar to Nonstop, we ask Google for these permissions, and use them only as described:

See the list of your calendars (calendar.calendarlist.readonly): so busy time on any calendar you have switched on is respected.

See when you're free or busy (calendar.events.freebusy): so we only offer customers times when you're free. We see free and busy times, not what your events are.

Create and change events (calendar.events): to add an appointment we booked for your business (the job, the customer's name, phone number and address, and any notes), and to move or remove that same appointment when the customer reschedules or cancels. We don't read, change or delete any other events.

Your email address (openid, email): to show which Google account is connected.

Limited Use. Nonstop's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide these booking features to the business that connected it. We don't sell it, use it for advertising, use it to train AI models, or let anyone read it except as needed to run or secure the service, to comply with the law, or with your permission.

Security. The sign-in token for your connected calendar is encrypted before we store it and is only used by our servers.

Disconnecting. You can disconnect Google Calendar at any time from your Nonstop account. That also revokes our access with Google immediately. You can also remove access at https://myaccount.google.com/permissions. After you disconnect, we stop using your calendar and delete the stored sign-in. Appointments already on your calendar stay there.

a. Integrations You Authorize: If you connect third-party tools (e.g., CRMs, ad platforms, email systems), we will exchange data with those services as you configure and authorize. Their policies govern their use.

b. Service Providers: Vendors supporting hosting, analytics, security, email, and payments may access personal information only to perform services under confidentiality obligations.

c. Legal and Protection: We may disclose information to comply with law, legal process, or enforceable requests; to enforce our Terms; or to protect rights, property, or safety.

d. We do not sell personal information and do not "share" it for cross-context behavioral advertising as defined by applicable state laws.

a. Essential cookies for sign-in, security, and core functionality.

b. Preferences/Analytics cookies to remember settings and measure usage. You can control cookies in your browser; disabling may limit features.