The Control Room
Want more? Press a button.
It follows up on its own every day. When you want a campaign on top, each button is a whole job, by text, phone call or email. Press one and its screen shows every step: who it picks, what it says, who answers, and the time it books.
Live · Fill next week
- Reads next week on your calendar: open Tue 9:30, Tue 1:00, Thu 2:30, Fri 11:00
- Picks who’s due: an AC tune-up 11 to 13 months ago, inside your service area
- → Text to Dana R.: “Hi Dana, it’s Nova at Summit Heating & Air. Your AC is due for its yearly tune-up. I have Tuesday at 9:30 or Thursday at 2:30. Want one?”
- ← Dana R.: “How long does it take?”
- → Text to Dana R.: “About an hour. The tech cleans the coils, checks the refrigerant and changes the filter.”
- ← Dana R.: “Tuesday works”
- ✓ Booked Tue 9:30 · AC tune-up · Dana R. · reminder set for Monday
- Kevin P. never answered the text, so it calls him and offers Friday at 11.
- Alicia M.: “We sold the house.” It stops and marks her moved.
- You press Storm alert and pick Oakdale, where last night’s hail hit
- Picks Oakdale customers: roofs you put on or repaired, and estimates still open
- → Text to Marcus L.: “Hi Marcus, it’s Nova at Summit Roofing. Last night’s hail came right through Oakdale. Want a free roof check before the next rain? I have Friday at 10 or Saturday at 9.”
- ← Marcus L.: “Is there damage on my street?”
- → Text to Marcus L.: “We won’t know until we look. A check takes about 30 minutes, and you get photos of anything we find.”
- ← Marcus L.: “Saturday then”
- ✓ Booked Sat 9:00 · Roof check · Marcus L. · photos go in his file
- Joan B. is waiting on her insurance adjuster. It checks back with her Monday.
- Today’s 2:00 PM cancels. Your schedule has your tech on Cedar Ln until 1:30.
- Finds customers within 2 miles of Cedar Ln, by the addresses on file, with a visit due soon
- → Text to Tom W.: “Hi Tom, it’s Nova at Summit Pest Control. Your quarterly treatment is due next week, but a tech is near you today at 2. Want it today instead?”
- ← Tom W.: “Yes! Gate code is 4471”
- ✓ Booked today 2:00 · Quarterly treatment · Tom W. · gate code on the job
- Nina G. answers late: “Can you do 3?” Today’s is taken, so it offers her Thursday at 3.
- Finds quotes that went quiet 1 to 6 months ago
- → Email to Sam K.: “Hi Sam, it’s Nova at Summit Electric. You asked about a panel upgrade for an EV charger back in March. Did the car come yet? Your quote is attached.”
- ← Sam K.: “Picking it up next month actually”
- → Email to Sam K.: “Great. We can get the permit started now so you’re ready when it comes. I can have someone out Wednesday at 11 for the estimate.”
- ← Sam K.: “Ok”
- ✓ Booked Wed 11:00 · Panel estimate · Sam K.
- Erin V. went with someone else. It closes the quote and stops.
- Finds customers you haven’t seen in 2 years or more, and what you did for them
- → Calls Priya S.: “Hi Priya, it’s Nova calling from Summit Plumbing. We put in your water heater two years ago, and a yearly flush helps it last. I have Friday at 1 or Monday at 10. Would one of those work?”
- ← Priya S., on the call: “Is that something I really need?”
- → On the call: “It does help. Sediment builds up in the tank and wears it out faster. The flush takes about 45 minutes.”
- ← Priya S., on the call: “Okay, Friday then”
- ✓ Booked Fri 1:00 · Water heater flush · Priya S. · confirmation texted
- Owen D. didn’t pick up. It texts him instead, tries once more in two weeks, then stops.
- Finds last month’s finished jobs with no review yet
- → Text to Grace H.: “Hi Grace, it’s Nova at Summit Lawn & Landscape. How did the spring cleanup turn out?”
- ← Grace H.: “Looks amazing, thank you!”
- → Text to Grace H.: “So glad! Would you leave us a quick review? It really helps. Here’s the link.”
- ✓ New 5-star review on Google · Grace H.
- Victor N.: “They missed the side yard.” It doesn’t ask him for a review. It tells you and offers him a touch-up.
- Finds customers who left you 5 stars this year
- → Text to Lena M.: “Hi Lena, it’s Nova at Summit Heating & Air. Thanks again for the kind review. If a friend ever needs heating or cooling help, this link gets them in first.”
- ← Lena M.: “Will do!”
- Jordan K. books through Lena’s link: “My furnace won’t turn on”
- → Text to Jordan K.: “Hi Jordan, it’s Nova at Summit Heating & Air. Sorry about the furnace. Is the thermostat showing anything? I can have a tech there tomorrow at 8.”
- ← Jordan K.: “Blank screen. Tomorrow at 8 is great”
- ✓ Booked Tue 8:00 · No heat · Jordan K. · referred by Lena M.
- Writes a tip for this week’s cold snap
- → Email to past customers: “Cold snap this week: leave a faucet dripping overnight and open the cabinet under the sink so your pipes don’t freeze.”
- Most people just read it. That’s fine. It asks for nothing.
- ← Andre P., replying: “Our outdoor spigot is already leaking”
- → Text to Andre P.: “Let’s fix that before it freezes. I have Monday at 3 or Tuesday at 10.”
- ← Andre P.: “Monday”
- ✓ Booked Mon 3:00 · Leaking spigot · Andre P.
- Picks customers whose garage door springs are 3 years old or more
- ✉ Mailed to Ben A.: “Ben, your garage door springs are three years old, and most last five to seven. Scan the code and we’ll check them for free.”
- Ben scans his code. It knows who he is and what you installed.
- → Text to Ben A.: “Hi Ben, it’s Nova at Summit Garage Doors. Thanks for scanning! I have Saturday at 10 for the free spring check. Want it?”
- ← Ben A.: “Sure”
- ✓ Booked Sat 10:00 · Spring check · Ben A.
- Tuesday’s job at 114 Birch St is done
- ✉ Mailed to the houses around it: “Hi neighbor! We just painted 114 Birch St. While our crew is close by, we’ll give you a free color consult. Scan the code to pick a time.”
- Someone at 118 Birch St scans the code
- → Text to 118 Birch St: “Hi! It’s Nova at Summit Painting. Thanks for scanning. Is it the outside or the inside you’re thinking about?”
- ← 118 Birch St: “Outside, the trim is peeling”
- → Text to 118 Birch St: “We’re on your street Thursday. I can stop by at 4 for a 20-minute look. Want it?”
- ← 118 Birch St: “Perfect”
- ✓ Booked Thu 4:00 · Exterior quote · 118 Birch St
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